Sent to Connect as language contact attribute. Customer can also switch from the chat menu.
Toggle features
Formatting toolbar
Bold, italic, list, link.
Emoji picker
😀 button on the toolbar.
File attachments
📎 button. Real Connect attachment upload.
Markdown rendering
Render bot/agent messages as markdown.
Notification sound
Soft ping when a new message arrives while the panel is closed.
Download transcript
Menu item that exports the conversation as .txt.
End chat button
Menu item that lets the customer end the conversation.
Re-engage after end
"Start new chat" button when the conversation is over.
Voice call
Enable voice call
Adds a phone button to the chat header. Uses Connect StartWebRTCContact + Chime SDK.
Optional. If empty, uses the chat flow above. Voice flows typically branch on $.Channel = VOICE.
Pre-chat form
Show pre-chat form
Collect customer details before starting chat or call. Sent as Connect attributes.
Branding URLs
Simulate proactive outbound
Generate a deep-link the customer would receive via SMS/email. Opening it auto-opens the chat with the agent already greeting them about the event.
Custom email body
My scenarios
Save the current event + email body as a reusable scenario so you can switch between them in seconds.
Email brand identity
These set the look of the outbound email and travel with the active preset.
Anyone with this site can load any preset below. Only the original author should delete their entries.
No shared presets yet — publish one to get started.